Customer Help Centre
Everything you need to know about shopping on Melaan — from placing your first order to getting a refund. Browse by topic or scroll through the FAQs below.
Browse by Topic
Orders & Tracking
Track your order in real time, understand order statuses, and know what to do if something goes wrong.
Shipping & Delivery
Learn about delivery timelines, what happens if your package is delayed, and how we handle undelivered orders.
Returns & Exchanges
Understand our 7-day return window, what items are eligible, and how to initiate a hassle-free return.
Payments & Refunds
Find out which payment methods we accept, when your refund will arrive, and how COD orders work.
Account & Profile
Manage your addresses, update personal details, and understand how your Melaan account works.
Safety & Trust
How we verify sellers, protect your data, and what Melaan Assured means for your purchases.
Support Hours
Mon–Sat, 10 am – 6 pm
Return Window
7 days after delivery
Refund Timeline
5–7 business days
Delivery
Pan-India shipping
Orders & Tracking
Shipping & Delivery
Returns & Exchanges
Payments & Refunds
Account & Profile
Safety & Trust
Still need help?
Our support team is here for you. Send us a message and we will get back to you within 24 hours on business days.